Technical Support
Faq
Frequently Asked Questions
Our paints are formulated to be applied to a wide range of surfaces, including wood, metal, concrete, and more. However, it’s always recommended to check the product specifications for specific surface compatibility.
The drying time for our paints can vary depending on factors such as temperature, humidity, and the type of paint. Generally, our paints dry to the touch within 30 minutes to 1 hour and are ready for recoating within 2 to 4 hours.
We recommend preparing the surface by cleaning it thoroughly and removing any dirt, grease, or other contaminants. For best results, use a primer or undercoat appropriate for the surface and follow the manufacturer’s instructions.
Yes, many of our paints are suitable for outdoor use and offer excellent weather resistance and durability. However, it’s essential to use the appropriate product for the specific application and follow the manufacturer’s instructions for best results.
Yes, we offer custom color matching services to help you achieve the exact color you desire for your project. Our color experts can match an existing color or create a new one based on your specifications.
Our paints should be stored in a cool, dry place, away from direct sunlight and extreme temperatures. Always keep the lids tightly closed and ensure proper ventilation in the storage area.
The shelf life of our paints varies depending on the specific product. Please refer to the product label or contact our technical support team for information on the shelf life of a particular paint.
For water-based paints, use soap and water to clean brushes, rollers, and other tools immediately after use. For solvent-based paints, use the appropriate solvent for cleaning. Always dispose of paint waste and empty containers properly.
Yes, many of our paints are suitable for both interior and exterior use. However, it’s essential to use the appropriate product for the specific application and follow the manufacturer’s instructions for best results.
Yes, we offer technical support to assist you with any issues or questions you may have regarding our paints. Please feel free to contact our technical support team for personalized assistance.
Need Help?
Troubleshooting Guide
- Ensure that the surface is clean and free of dust, dirt, and grease.
- Sand the surface lightly with fine-grit sandpaper to create a rough texture for better adhesion.
- Apply a primer before painting to improve adhesion.
- Check that the paint you’re using matches the color you want. If not, you may have selected the wrong color.
- Ensure that the paint has been mixed thoroughly before application.
- If the color doesn’t match, try using a different paint or a custom color matching service.
- The surface may not have been prepared properly. Ensure that the surface is clean, dry, and free of debris before painting.
- Check the paint’s drying and curing time. Applying a new coat of paint before the previous coat has dried and cured can cause peeling.
- Ensure that the paint is suitable for the surface you’re painting. Some paints may not adhere well to certain surfaces.
- Cracks and blisters can occur if the surface was not properly prepared. Make sure the surface is clean, dry, and free of contaminants before painting.
- Apply a primer before painting to improve adhesion and prevent cracks and blisters.
- Ensure that the paint is applied evenly and in thin, even coats.
- Stains and spots can occur if the surface was not properly prepared or if the paint was applied over a contaminated surface. Ensure that the surface is clean, dry, and free of contaminants before painting.
- Apply a primer before painting to prevent stains and spots.
- If stains and spots persist, try using a different paint or a custom color matching service.
- Uneven coverage can occur if the paint is applied too thickly or if the surface is uneven. Apply thin, even coats of paint for best results.
- Ensure that the paint is mixed thoroughly before application to avoid streaks and patches.
- If uneven coverage persists, try using a different paint or a custom color matching service.
- Some paints may have a strong odor, especially if they contain volatile organic compounds (VOCs). Ensure that the area is well-ventilated when painting.
- If the odor persists, try using a different paint or a custom color matching service.
